Last updated: [18th-August-2026]

Your Information. Your Connection.

This Privacy Policy explains what information Teammate collects, why we use it, when we share it, and the choices available to you.

Dating and social discovery services can involve personal and sensitive information. We believe you should understand what happens to that information without having to decode complicated language.

1. Who Controls Your Information

For applicable privacy laws, [Full Legal Company Name] is the controller or business responsible for your personal information.

Contact us at:

Privacy: teammateunderwood@gmail.com

2. Information You Give Us

Depending on the features you use, we may collect:

Account information

• Name or display name
• Email address
• Phone number
• Date of birth and age
• Login credentials
• Account identifiers

Profile and discovery information

• Photographs and videos
• Biography
• Gender and gender preferences
• Sexual orientation, if you choose to provide it
• Relationship or connection preferences
• Sports, teams, activities, and other interests
• Languages
• General location
• Discovery distance and age preferences

Certain profile details may reveal sensitive information. You decide whether to provide optional information, but some details may be necessary for matching or discovery features.

Verification information

If verification is offered, we may collect photographs, videos, identity document details, or verification results.

[Include only if accurate:] We may use facial geometry or similar biometric information for identity or photo verification. Where legally required, we will request specific consent and provide an additional notice before collecting biometric information.

Communications and User Content

We process content you send, post, or share, including:

• Messages and chat content
• Reports and support requests
• Comments and reactions
• Live-stream, audio, or video content
• Content submitted during safety investigations

We do not use private message content for advertising. Automated systems or authorised reviewers may examine content where reasonably necessary to detect abuse, fraud, unlawful behaviour, or safety threats.

Payment information

If you purchase a subscription or paid feature, payment is generally processed by Apple, Google, or another payment provider.

We may receive transaction details such as:

• Purchase type
• Subscription status
• Renewal or expiry date
• Transaction identifier
• Limited billing details

We generally do not receive complete payment-card numbers from app-store purchases.

3. Information Collected Automatically

When you use the platform, we may collect:

• IP address
• Device type and operating system
• App version
• Device and advertising identifiers
• Language and time zone
• Login dates and session information
• Pages, profiles, and features viewed
• Matches, likes, interactions, and feature usage
• Crash reports, diagnostics, and performance data
• Approximate location based on IP address
• Precise location, if you grant device permission
• Cookie and similar technology data

You can control location, notification, camera, microphone, and photo permissions through your device settings. Restricting a permission may prevent the relevant feature from working.

4. Information From Other Sources

We may receive information from:

• Apple, Google, or another sign-in provider
• App stores and payment providers
• Other users who report or communicate with us
• Identity and age-verification providers
• Fraud-prevention and cybersecurity partners
• Marketing or analytics partners, subject to applicable consent requirements
• Publicly available sources, where legally permitted

If you connect a third-party account, we receive only the information permitted by that provider and your settings.

5. How We Use Information

We use personal information to:

• Create and manage your account
• Display your profile
• Recommend profiles, communities, interests, or content
• Enable matching, messaging, live features, and other interactions
• Personalise your experience
• Process subscriptions and purchases
• Provide support
• Verify users and reduce impersonation
• Detect spam, fraud, abuse, harassment, and unsafe behaviour
• Enforce our Terms & Conditions
• Improve features, performance, and accessibility
• Measure platform usage
• Send service, safety, and account notifications
• Send marketing communications where permitted
• Comply with legal obligations
• Establish, exercise, or defend legal claims

Where applicable, our legal grounds may include:

• Performing our contract with you
• Your consent
• Compliance with a legal obligation
• Our legitimate interests in operating, improving, and securing the platform
• Protecting vital interests
• Establishing or defending legal claims

Where sensitive information requires consent, you may withdraw that consent. Withdrawal will not affect processing already carried out lawfully.

6. How Discovery and Recommendations Work

We may use information such as age, location, preferences, interests, activity, and interaction history to determine which profiles or content appear to you and where your profile appears to others.

Recommendations may be automated. They are intended to improve relevance, but they do not determine your legal rights or guarantee compatibility.

[Include if applicable:] You may adjust discovery preferences or disable certain personalisation features through [Settings Path].

7. When We Share Information

With other users

Profile details and User Content are visible according to the feature you use and your privacy settings.

Messages are shared with their intended recipients. Content posted in public or community areas may be visible to a wider audience.

With service providers

We may use vendors for:

• Cloud hosting
• Customer support
• Payments
• Analytics
• Communications
• Content moderation
• Fraud and security prevention
• Identity and age verification
• App performance and crash reporting

These providers may process information only for authorised purposes and under contractual protections.

For safety and legal reasons

We may disclose information where we reasonably believe it is necessary to:

• Comply with law, legal process, or a valid government request
• Protect a person from serious harm
• Investigate fraud, abuse, or illegal activity
• Enforce our agreements
• Protect our users, rights, systems, or property

Business changes

Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business. We will require the recipient to handle the information consistently with applicable law.

Advertising partners

Choose the version that matches the app:

No targeted advertising:
We do not sell personal information or share it for cross-context behavioural advertising.

If advertising is used:
We may share device, usage, and advertising information with advertising partners, subject to applicable consent and opt-out requirements. We do not provide advertisers with the content of private messages.

8. Cookies and Similar Technologies

Our website and app may use cookies, SDKs, pixels, local storage, and similar technologies to:

• Keep you signed in
• Remember preferences
• Maintain security
• Measure performance
• Understand feature usage
• Support advertising, where applicable and permitted

Where required, we will request consent before using non-essential technologies.

Cookie choices can be managed through [Cookie Settings Link] and applicable browser or device settings.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Generally:

• Account information is retained while your account remains active
• Deleted account data is removed from active systems within [Number] days
• Backup copies may remain for up to [Number] days
• Safety and fraud records may be retained longer to prevent repeat abuse
• Transaction records may be retained for tax, accounting, and legal requirements
• Information relevant to a legal claim may be retained until the matter is resolved

If an account is banned, we may retain limited identifiers necessary to prevent the user from returning.

10. How We Protect Information

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information.

These may include encryption, access controls, monitoring, secure development practices, vendor assessments, and incident-response procedures.

No online system can be guaranteed to be completely secure. You should use a strong password, protect your device, and avoid sharing sensitive information with people you do not know.

11. International Data Transfers

Your information may be processed in countries other than the country where you live.

Where required, we use recognised safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or equivalent legal mechanisms.

You may contact us for more information about the safeguards relevant to your information.

12. Your Privacy Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion
• Obtain a portable copy
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Opt out of targeted advertising, sale, or sharing
• Appeal a privacy-request decision
• Complain to a privacy or data protection authority

You may manage certain information directly through your account settings.

To submit a formal request, contact [Privacy Email] or use [Privacy Request Link]. We may need to verify your identity before completing the request.

You will not be discriminated against for exercising applicable privacy rights.

European privacy rules require transparent disclosure of processing purposes and user rights. California residents may also have rights to know, delete, correct, and opt out of certain sale or sharing practices. EU GDPR text, California Attorney General CCPA guidance.

13. California Privacy Notice

If the California Consumer Privacy Act applies to us, California residents may request information about:

• The categories of personal information collected
• The sources of that information
• The business or commercial purposes for collection
• The categories of recipients
• The specific pieces of personal information held about them

[Choose one:]

• We do not sell or share personal information as those terms are defined under California law.
• We may share certain identifiers or internet activity for targeted advertising. You may opt out through [Do Not Sell or Share Link]. We also process applicable Global Privacy Control signals.

This section should be finalised after reviewing the app’s analytics, advertising SDKs, and eligibility under California law.

14. Adults Only & Children’s Policy Violations

Teammate is strictly intended for individuals who are 18 years of age or older. 

We maintain a zero-tolerance policy for underage accounts and do not knowingly collect, solicit, or maintain personal data from anyone under 18.

Handling Policy Violations:

• Discovery and Ban Procedure: If we detect, or have reason to believe, that a user is under the age of 18, we will immediately freeze, suspend, or permanently terminate the account.
• Data Removal: Upon confirmation of an age violation, all personal data associated with the minor’s profile will be permanently purged from active databases and matching pools. Limited identifiers may be retained solely to block the user or device from creating future accounts.
• Reporting Underage Users: If you suspect or learn that a minor is using Teammate, please contact us immediately at [Safety Email] or submit a report via our in-app reporting tools so our safety moderation team can investigate and take swift action.

15. Report & Block Features

To ensure Teammate remains a secure and respectful environment, we provide built-in reporting and blocking controls directly within the application.

Blocking Features 

You can block any user at any time directly from their profile card or from within an active chat thread. Blocking takes effect immediately:

• The blocked user will no longer be able to view your profile, send you messages, or match with you.
• Your profile will be permanently removed from their match stack and conversation list.
• Blocked users are not notified that you have blocked them.

Reporting Features & Data Processing 

You may report any user who violates our Terms & Conditions, engages in harassment, displays inappropriate content, operates a fake or underage profile, or behaves unsafely.

• How Reports are Processed: When a report is filed, our safety and moderation team reviews the reported user’s profile details, relevant chat logs, and safety flags to determine if a violation occurred.
• Confidentiality: Reports are handled confidentially; the reported user will not be told who submitted the report.
• Action Taken: If a safety violation is confirmed, we may issue warnings, restrict account features, or issue a permanent platform-wide ban.

16. Account Deletion

You can request deletion through:

[Profile → Settings → Account → Delete Account]

or by contacting:

[Privacy Email]

Deleting your account removes it from normal discovery. Certain information may be retained for safety, legal, payment, fraud-prevention, or backup purposes as described above.

Deleting the account may not cancel an active app-store subscription.

17. Changes to This Policy

We may update this Policy when our services, technology, or legal obligations change.

If an update materially affects how we use personal information, we will provide reasonable notice through the app, website, email, or another appropriate method.

18. Contact Us

Questions about your information?teammateunderwood@gmail.com